Conversation intelligence for every call, chat and email
QA sees conversations. Customers experience journeys.
is all manual QA ever samples
The other 98% — where the violations, the unresolved questions and the churn hide — goes unread.
a customer asks the same question before leaving
Each conversation looks fine on its own. Nobody sees the issue returning — on another channel, to another agent.
is when compliance finds out
A mis-promise or a missed mandatory disclosure surfaces weeks later in an audit — not the same day it happened.
One platform for every conversation
All capabilities →Conversation scoring & QA
Every conversation scored against your criteria and weights. Reviewers confirm with one click instead of listening from zero.
Customer journey analysis
Every touchpoint on one timeline — with the score arc, broken promises and the exact dip that predicts churn.
Compliance & critical violations
Arm critical rules that block sign-off. Violations surface the same day, pinned to the second they happened.
Digisensus Cowork
The built-in assistant that doesn't just advise — it does the job: creates rule sets, corrects evaluations and analyzes any data you ask about.
Deep-dive audits
Commission an analysis over any period: discovery, sales, agent evaluation. Thousands of conversations per run.
Data extraction tasks
Define what to pull from every conversation — order numbers, objections, promised dates — and get it structured.
From recording to insight, with no manual work
Connect your channels
Telephony, live chat, email, messaging — plus custom sources. Recordings and transcripts flow in automatically — no manual uploads.
AI scores every conversation
Against your own rule sets — criteria, weights, critical violations — plus summaries, topics, sentiment and any data you define for extraction.
Act on journeys, not tickets
Dashboards, journey views, an Digisensus Cowork and deep-dive audits show you what to fix first — while the customer is still yours.
of conversations scored — every call, chat and email
channels in one QA system: voice, chat, email, messaging — plus custom sources
critical violations surface — not weeks later in an audit
of conversations read by a single deep-dive audit
Free Mac app. Digisensus Recorder records Zoom, Meet, Teams, FaceTime, WhatsApp and phone calls with no meeting bot, and writes AI meeting notes. Open source, and one of the models and datasets we publish.
Call recorder for Mac → Open source →Start with a demo. Prove it with a pilot.
30 minutes live, on illustrative data: scoring, journeys, compliance flags and Cowork.
On your own conversations — all the insight and value: scores, violations, journeys, themes and recommendations.
Pick a time slot now
Instant booking, no back-and-forth. Choose a slot that suits you in the calendar.
Book now